Resolving Conflict

Avoided conflicts do not disappear – they shift elsewhere

Conflict is part of working together. It becomes problematic not because it arises, but because it remains unresolved. It then shifts elsewhere: into people holding back, disputes over responsibilities or even sick leave and resignations. What might initially have required a clarifying conversation can end up costing far more later.

The essentials of this training

When this topic becomes relevant:

Two people on a team avoid each other – and everyone else adjusts their behaviour accordingly. Discussions about work become noticeably personal. Two departments communicate almost exclusively in writing. Or a leader knows that a conversation is overdue but has been unable to find a way into it for weeks.

What we work on:

Identifying what the conflict is really about – and distinguishing the issues themselves from the relationship dynamics. Recognising your own role in the conflict, including the uncomfortable parts. Having a conversation that focuses not on blame, but on reaching a workable agreement. And learning to assess when a leader can resolve a conflict themselves and when involving a third party would be helpful.

How it works:

There are two options, depending on the situation: a one- or two-day training for groups of six to twelve leaders who want to handle conflicts within their teams with greater confidence. Or the facilitation of a specific conflict – including preliminary conversations with everyone involved, a facilitated resolution meeting and clear agreements for working together going forward.

What changes:

Conflicts that are addressed openly take up less energy. For the company, this means teams that become effective again, collaboration that is no longer shaped by unspoken tensions, and leaders who address conflicts rather than waiting for them to go away.

Does this fit your situation?

Let’s talk. In a no-obligation initial conversation, we will clarify what your situation is really about – and which format would be most appropriate.